After you have legally changed your name, you will need to update your personal details with different institutions including your bank.
You will be asked to present originals or certified copies of documents that show your name change in addition to a government-issued ID, but the exact requirements and processes may vary by institution.
Here’s everything you need to know about changing your name with the five biggest banking groups in the UK.
Although you can often update details such as username/ID number, passcode, and contact information using your bank’s online services, most banks will not allow you to change your name online or over the phone in order to prevent identity theft and fraud.
If you have officially changed your name, your bank will usually require you to visit your nearest branch in person and show documents that support your name change. Note, however, that due to COVID-19 restrictions, some of the branches may be currently closed or have limited hours and services. Make sure to check the opening hours of your local branch and make an appointment before visiting.
The process of changing names on your accounts, cards, and statements varies from bank to bank. Below, we tell you what documents you need to submit if you want to change your name with the biggest banks in the UK.
To change your name with Barclays, you must be able to show the original documentation, including:
In addition, you will be asked to present a supporting document to confirm your identity, such as a driver’s license or passport.
You must bring the original documents to your local bank branch.
Phone: 0345 734 5345 or +44 24 7684 2100 from outside the UK.
Chat: Barclays app chat function (support available 24/7).
For other Barclays products, call one of the following numbers:
If you wish to update your name with HSBC, you are required to have one of the following documents, depending on the reason for the name change:
For name changes for reasons other than marriage and divorce, you must be able to show supporting documents as proof of a new name, such as a driver’s license or passport. Your bank representative will take photocopies and give you back the originals.
To change your name with HSBC, you must visit your nearest branch in person.
HSBC Contact Center: 03457 404 404 or +44 1226 261 010 from outside the UK.
Lloyds Banking Group allows you to change your name if you present the following evidence:
If you have accounts or other products and services with Lloyds Bank Credit Cards, Lloyds Bank Insurance, or Lloyds Bank Private Banking, the bank will automatically inform them of your new name and other details.
In order to change your name with Lloyds Banking Group, you must visit your nearest local branch in person.
Phone: 0345 602 1997 or +44 1733 347 007 from outside the UK.
When informing NatWest Group about your name change, you must present legal proof, such as:
You will be asked to provide original documents in addition to your debit card, pin, and proof of ID.
For security reasons, name-changing service is not available online or over the phone, and you are required to visit a NatWest Group branch in person. You can find your nearest branch using the bank’s branch locator.
NatWest Group Support Center: 03457 888 444 or +44 (0) 179 224 4609 from outside the UK.
If you need to change your name with Tesco, you must send your request in writing. Your letter has to include the following details:
Depending on the reason for your name change, you need to attach the following documentation:
Once the bank receives your letter and supporting documentation, they will scan your certificates and send you back the originals. The entire process takes up to ten business days.
The address where you should send your request depends on the product you have with the bank.
Customer service: 0345 835 3353 or +44 141 278 6081 from outside of the UK.